Orders and Returns
+ Can i return or exchange an item?
Eligible items can be returned for a refund of the merchandise value within 30 days receiving an order. An original receipt is required.
+ How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorised and approved. Your credit card information is not stored on our servers.
+ Are there any exchange rates?
All of our transactions are based in US dollars. If your credit card is based in a different currency. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
+ Can i change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
+ How long does shipping take and how can i track my package?
Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
Satisfaction
+ How can i give feedback after ordering?
Sincerely, Get Set Hub want to get feedback from customers as we are always looking to improve for the future. It is our aim to make sure our customers get 100% satisfaction when shopping with Get Set Hub. You can give feedback here or email info@getsethub.com.
+ How is the satisfaction guarantee?
We believe in 100% customer satisfaction. This is why we have a 30 day money back guarantee if you are not satisfied with your Get Set Hub product. You are eligible to return the item within 30 days of receiving date for a full refund.
Online Security
+ When i submit credit card information online, is it secure?
Yes! Get Set Hub have sophisticated encryption and authentication tools to protect the security of your credit card information and we will do our best to protect its security information on our system. Specifically every page in getsethub.com ordering process that requires credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you to or from our website and you do so at your own risk.
If you still have any questions, please contact us direct at email info@getsethub.com
